CompTIA Trends in Managed Services


Understanding the mindset of the customer is a crucial ingredient in any successful managed services practice. It informs all areas of an MSP business, from sales and marketing to engagement and retention strategies.

Join Miguel Lopez, Sr. Technical Director at Kaseya and MSP industry veteran, and Carolyn April, Sr.Director of Industry Analysis at CompTIA to hear results of CompTIA’s Annual Trends in Managed Services study.

The research captures critical end user information about managed services usage patterns, preferences and general attitudes that should help guide MSPs toward maximum growth and profitability.

You’ll learn:
• Why does an end user consider managed services for their IT?
• How do they vet potential providers?
• What do they look for in a service level agreement?